FAQ

Orders & Shipping

How long does delivery take?
Orders are typically processed within 1–3 business days. Standard delivery: 3–5 business days nationwide via Aramex.

Do you offer free shipping?
Complimentary shipping on all orders of R999.00 and above.

Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking number via email.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be unworn or unused, with tags, and in their original packaging. Proof of purchase is required.

Are there any non-returnable items?
Certain items cannot be returned, including perishable goods, custom or personalised products, personal care goods, hazardous materials, and sale items or gift cards.

How do I request a return or exchange?
Email us at infaithco.shop@gmail.com with your order number and reason for return. Items sent back without prior authorisation will not be accepted.

When will I receive my refund?
Once your return is received and inspected, we will notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days.

Products

Are your products curated or mass-produced?
Every product in the InFaith Co. range is carefully selected for quality, purpose, and experience. We don't stock everything — only what we believe in.

Will you be adding more products?
Yes. We are continuously curating new essentials across grooming, lifestyle, wellness, and apparel. Follow us to stay updated.

Payments

What payment methods do you accept?
Payments are securely processed through Yoco. We accept the following:

  • Credit & debit cards (Visa and Mastercard)
  • Apple Pay
  • Google Pay
  • Instant EFT

Is checkout secure?
Yes. All transactions are processed through Yoco and Shopify's secure checkout, which is PCI-compliant and fully encrypted for your peace of mind.

Contact

How can I get in touch?
Reach us at infaithco.shop@gmail.com. We aim to respond within 1–2 business days.